Refunds & Returns
REFUNDS & RETURNS
At South Coast Kits, we want you to be completely happy with your purchase. We carefully check our products before dispatch, but if you have an issue with your order, please get in touch and we'll do our best to help.
DEFECTIVE OR FAULTY ITEMS
If you believe your item has a manufacturing fault or defect, please contact us as soon as possible after receiving your order.
Where possible, please include clear photographs of the issue along with your order details. This allows us to assess the problem quickly and determine the best solution.
Where a genuine manufacturing fault is confirmed, we may offer a replacement or refund.
Please note that normal wear and tear is not considered a manufacturing fault, particularly with goalkeeper gloves where latex naturally wears through use.
GOALKEEPER GLOVE RETURNS
For hygiene, performance and product protection reasons, goalkeeper gloves can only be returned for a refund or exchange if they meet all of the following conditions:
The gloves are completely unworn and unused.
The protective plastic film remains on the latex palm and has not been removed.
The gloves are returned in their original packaging and condition.
The return is made within 14 days of delivery.
IMPORTANT — DO NOT REMOVE THE PALM FILM
If you are unsure about the size, fit or style of your gloves, please do not remove the protective film from the latex palm or use the gloves.
Once the palm film has been removed or the gloves have been used, we are unable to accept them as a standard change-of-mind return.
LATEX WEAR & NATURAL DETERIORATION
Goalkeeper glove latex is a soft, high-performance material designed to provide grip.
Latex naturally begins to wear from the moment it is used.
Scuffs, marks, small tears and general deterioration of the latex can occur during training or matches and are considered normal wear and tear.
The rate of wear can vary considerably depending on factors such as:
Playing surface
Playing technique
Frequency of use
Ground contact
Weather conditions
Glove preparation
Glove care
The type and cut of glove
Normal latex wear is not a manufacturing defect and is not eligible for a refund or replacement.
For more information, please see our Latex Wear & Glove Durability Guide and Goalkeeper Glove Care Guide.
RETURN TIMEFRAME
If you wish to return an eligible item, please contact us within 14 days of delivery.
Returned items must be:
Unworn and unused
In their original condition
In their original packaging
Suitable for resale
Customers are responsible for the cost of returning items to South Coast Kits.
We strongly recommend using a tracked postal service, as we cannot be responsible for returns that are lost or damaged while being sent back to us.
NON-REFUNDABLE ITEMS & COSTS
We are unable to offer refunds for:
Original delivery charges
Return postage costs
Gloves where the protective latex film has been removed
Gloves that have been worn or used
Gloves returned after the 14-day return period
Products showing normal wear and tear or latex deterioration
Items returned without their original packaging or in an unsuitable condition
DELIVERY ADDRESS ERRORS
Please check your delivery details carefully before completing your order.
If your parcel is returned to us because of an incorrect, incomplete or invalid delivery address, the original delivery charge will not be refunded.
If you would like us to resend the order, additional delivery charges will apply.
EXCHANGES
If you have ordered the wrong size or would simply prefer a different style, we can arrange an exchange provided the gloves meet our return conditions.
The gloves must be:
Unworn + unused + original packaging + protective palm film intact
Customers are responsible for:
The cost of returning the original item
The delivery cost of sending the replacement item
If you are unsure about sizing before ordering, please contact us and we'll be happy to help wherever possible.
HOW TO MAKE A RETURN
To request a return or exchange, please email:
Please include:
Your full name
Order number
Reason for the return
Whether you are requesting a refund or exchange
Photographs where relevant
We'll provide any further instructions you need.
RETURN ADDRESS
South Coast Kits
Parley Golf Centre
Parley Green Lane
Hurn
Dorset
BH23 6BB
We recommend using a tracked postal service when returning your item.
Once your return has been received and inspected, we'll contact you to confirm the outcome.
PLEASE CHECK BEFORE YOU RETURN
Before sending your goalkeeper gloves back, please make sure:
✓ They have not been worn or used
✓ The protective film is still on the latex palm
✓ They are in their original packaging
✓ You are within the 14-day return period
✓ You have contacted us before sending the item back
If in doubt, contact us first. We're always happy to help.
SOUTH COAST KITS
We want you to be confident when ordering from us. Our returns policy is designed to protect both our customers and the quality of our goalkeeper products while ensuring genuine faults are dealt with fairly and promptly.